Which statement about the use of email in business is incorrect?

Which statement about the use of email in business is incorrect?

• A. It can improve speed of communication
• B. It can save paper
• C. It is impersonal and can harm staff relationships
• D. It can ensure personal relationships

Answer: (D)

Email speeds up communication and reduces the need for paper, but it tends to be impersonal and can strain staff relationships if overused or used inappropriately. It does not reliably build or guarantee personal relationships. The statement that email can ensure personal relationships is incorrect because meaningful connections usually require direct, interactive communication (like a call or meeting) to convey tone, empathy, and nuance. To foster relationships, mix in more personal channels and mindful, considerate wording when using email.

Email speeds up communication and reduces the need for paper, but it tends to be impersonal and can strain staff relationships if overused or used inappropriately. It does not reliably build or guarantee personal relationships. The statement that email can ensure personal relationships is incorrect because meaningful connections usually require direct, interactive communication (like a call or meeting) to convey tone, empathy, and nuance. To foster relationships, mix in more personal channels and mindful, considerate wording when using email.